Three things we do about the oldest scam in short-term rentals: a listing for a place the host doesn't control.
Your payment sits on the host's account and doesn't reach their bank until the day after you check in. New hosts stay on that schedule until they've completed three stays.
It costs an honest host a day. It costs somebody listing a place they don't control the entire point — and it's why, if something is wrong, the money is still there to send back to you.
A nightly listing can't be published without a walkthrough recorded at the address. We check where the phone was when it was shot and when it was shot, and the listing page carries a small Place verified mark next to the address.
Hosts who own the home are also matched against the county's record of who owns it. Hosts who don't own it — a manager, a tenant subletting with permission — send us a document with the address on it, read by a person here and never shown to guests.
From midnight on the day you check in until a day later, your stay page carries This isn't the place. Press it and you are refunded in full — the whole amount, our fee included — the listing comes down immediately, and the host can't publish another until a person here has read what happened.
Two reports and the host is gone.
Every sentence here is true of the running Remuto server on the day this page went up. If you think one of them isn't, write to us and say so.